Shipping policy
📦 Shipping Policy – Source & Savor
Last Revised: September 23, 2026
We know waiting on something good is hard. Here's what to expect between clicking Place Order and opening your Source & Savor package.
Order Processing & Fulfillment
Orders are typically processed within 1–2 business days.
During holidays, sales, promotional events, seasonal launches, or other high-volume periods, processing may take 3–4 business days.
Processing time is separate from shipping transit time. The delivery estimate provided by the carrier begins after your package has been shipped.
Once an order has entered processing, changes or cancellations may not be possible.
Trust us. It's worth the wait.
Shipping Schedule
Orders are shipped throughout the week, excluding Sundays and applicable holidays.
Once your order has been prepared for shipment, you'll receive a shipping confirmation with tracking information at the email address provided during checkout.
Please allow time for the carrier to scan your package and for tracking information to begin updating.
Standard Shipping
Standard U.S. shipping is available for a flat rate of $7.50.
Standard delivery typically takes approximately 3–7 business days after shipment, depending on the destination and carrier.
Processing time is not included in the estimated transit time.
Delivery dates and transit times provided at checkout or by a shipping carrier are estimates and are not guaranteed by Source & Savor unless the selected carrier service expressly provides a delivery guarantee.
Expedited Shipping
Expedited shipping options may be available at checkout for an additional charge.
The rate and estimated transit time for expedited services will be displayed at checkout when available.
Choosing expedited shipping speeds up the carrier's transit time. It does not necessarily shorten our order-processing time unless expressly stated.
Free Shipping
Free standard shipping is available on eligible U.S. orders of $95 or more after discounts and before taxes.
The $95 minimum must be met after promotional codes and discounts have been applied.
Expedited, premium, or other upgraded shipping services are not included in the free-shipping offer unless otherwise stated.
Source & Savor may occasionally offer promotional shipping rates or different free-shipping thresholds during special events or promotions.
Tracking & Notifications
Tracking information will be sent to the email address associated with your order once your package ships.
Please allow time for the carrier to scan the package and update its tracking information. It is normal for tracking to take some time to show movement after a shipping notification is created.
Once a package has been accepted by the carrier, its movement and delivery schedule are managed by that carrier.
Packaging
Our teas, spices, seasonings, pantry goods, and other products are carefully packed to help maintain product quality and protect your order during transit.
We may use recyclable, reusable, or environmentally conscious packaging materials when practical without compromising food safety or the protection of your order.
And yes, we're thinking about what's happening inside the box too. Nobody ordered Pear Pressure with a side of garlic powder.
Damaged, Defective, Incorrect or Incomplete Orders
Please inspect your order promptly after delivery.
If your order arrives damaged, defective, incorrect, incomplete, or with a compromised safety or tamper seal, contact us within 48 hours of confirmed delivery at Contact@sourceandsavor.co.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the affected product
- Photographs of the packaging and shipping box when applicable
- A photograph of the shipping label when relevant
Please do not discard damaged products or packaging until we've reviewed your request, as this information may be necessary for us or the shipping carrier to evaluate the issue.
Eligible claims will be reviewed in accordance with our Returns, Refunds & Order Issues Policy.
Delayed Packages
Shipping carriers occasionally experience delays.
If your tracking information shows that your package is still in transit but it has passed the expected delivery date, check the carrier's tracking information first for the most current update.
Carrier delays can occur because of weather, peak shipping periods, transportation disruptions, service interruptions, or other circumstances outside Source & Savor's control.
If tracking has stopped updating for an unusual amount of time or the carrier indicates that the sender needs to initiate an inquiry or claim, contact us at Contact@sourceandsavor.co with your order number and tracking information.
We'll review the available information and determine the appropriate next step.
Lost Packages
If you believe your package has been lost in transit, first review the tracking information provided by the carrier.
If the carrier confirms that the package is lost, or indicates that a claim or investigation must be initiated by the sender, contact us at Contact@sourceandsavor.co.
Please include your order number, tracking number, and any information you've received from the carrier.
We'll work with the carrier as appropriate and review the order for a replacement, refund, store credit, or other appropriate resolution.
Packages Marked Delivered but Not Received
If tracking shows your package as delivered but you cannot locate it, please:
- Check around the delivery location, including porches, side doors, mailrooms, parcel lockers, and other areas where packages may be left.
- Check with members of your household, neighbors, front desk, leasing office, or building staff when applicable.
- Review the carrier's tracking information for delivery details.
- Contact the shipping carrier if the package still cannot be located.
If the package remains missing after those steps, contact us at Contact@sourceandsavor.co with your order number and tracking information.
We'll review the circumstances and determine what additional assistance may be available.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order.
If you notice an error after placing an order, contact us immediately. We'll make a reasonable effort to correct the address if fulfillment has not begun, but changes cannot be guaranteed once an order enters processing or is transferred to the carrier.
Source & Savor is not responsible for delays, failed deliveries, or returned packages resulting from an incorrect or incomplete address provided by the customer.
If a package is returned to us because of an incorrect or incomplete customer-provided address, additional shipping charges may be required before the order can be shipped again.
Original shipping charges associated with an incorrect customer-provided address are generally non-refundable.
Returned-to-Sender Packages
Packages may be returned to us because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal, failure to retrieve a package, or other carrier-related reasons.
If your package is returned to Source & Savor, we'll contact you or review the order to determine the appropriate next step.
Additional shipping charges may apply if the package must be shipped again for reasons not caused by Source & Savor.
Carrier, Weather & Other Delays
Delivery may occasionally be affected by weather, natural disasters, service interruptions, peak shipping periods, transportation disruptions, or other circumstances beyond our reasonable control.
We cannot guarantee carrier delivery dates or prevent delays after a package enters the carrier's network.
However, if a package appears to be genuinely lost or another shipping problem requires action from the sender, contact us and we'll review it.
International Shipping
International shipping may be available to select destinations.
Availability, shipping rates, and estimated delivery times will be displayed at checkout when international shipping is offered.
International orders may be subject to customs duties, import taxes, brokerage fees, tariffs, or other charges imposed by the destination country or local authorities. Unless otherwise stated, these charges are the responsibility of the recipient and are not included in Source & Savor's product or shipping prices.
Customers are responsible for determining whether the products they order may legally be imported into their destination.
Customs processing may also cause delivery delays outside Source & Savor's control.
Important: If you are not actually offering international shipping at launch, I would remove this entire section for now rather than advertise something customers can't select.
Questions About Your Shipment?
For questions about an order before shipment, or if there's a problem with the condition or contents of your order after delivery, contact:
Source & Savor
Email: Contact@sourceandsavor.co
Please include your order number so we can find the order quickly.
For routine tracking updates while a package is in transit, the carrier's tracking page will usually have the most current information.