Shipping policy

📦 Shipping Policy – Sipsy by RI

Order Processing & Fulfillment

  • Orders are typically processed within 1–2 business days.
  • During holidays, sales, promotional events, seasonal launches, or other high-volume periods, processing may take 3–4 business days.
  • Processing time is separate from carrier transit and delivery time.
  • Once an order has entered processing, changes or cancellations may not be possible.

Shipping Schedule

  • Orders are shipped throughout the week, excluding Sundays and holidays.
  • You will receive a shipping confirmation once your order has been prepared for shipment.

Delivery Times

  • Standard U.S. shipping typically takes 3–7 business days after shipment.
  • Expedited shipping options may be available at checkout.
  • Delivery dates and transit times provided by shipping carriers are estimates and are not guaranteed by Sipsy by RI.

Shipping Rates & Free Shipping

  • Shipping rates are calculated at checkout based on the order, destination, and selected shipping method.
  • Free standard shipping is available on eligible U.S. orders of $95 or more after discounts and before taxes.
  • The $95 minimum must be met after promotional codes and discounts have been applied.
  • Expedited and premium shipping services are not included in the free-shipping offer unless otherwise stated.
  • Sipsy by RI may occasionally offer promotional shipping rates or lower free-shipping thresholds during special events.

Tracking & Notifications

  • Tracking information will be sent to the email address provided with your order once your package ships.
  • Please allow time for the carrier to scan your package and update its tracking information.
  • Once tracking has been provided and the package has been accepted by the carrier, transit and delivery are handled by the shipping carrier.

Packaging

  • Tea, spices, seasonings, and other Sipsy products are carefully packaged to help maintain freshness and protect your order during transit.
  • We use recyclable or environmentally conscious packaging materials when practical.

Damaged, Incorrect or Incomplete Orders

  • Please inspect your order promptly upon delivery.
  • If your order arrives damaged, defective, incorrect, or incomplete, contact support@sipsybyri.com within 48 hours of confirmed delivery.
  • Include your order number, a description of the issue, and clear photos of the affected products and packaging when applicable.
  • Claims will be reviewed and handled in accordance with our Returns & Refunds Policy.

Delayed, Lost or Missing Packages

  • Once a package has been accepted by the shipping carrier, transportation and delivery are the responsibility of the carrier.
  • If your package has not arrived within the expected delivery window, please contact the shipping carrier directly using your tracking number for current delivery information and assistance.
  • If the carrier confirms that the package is lost or advises that action is required from the sender, contact support@sipsybyri.com with your order number, tracking information, and any information provided by the carrier.
  • If tracking shows your package as delivered but you cannot locate it, please contact the shipping carrier directly for delivery confirmation and assistance.

Incorrect or Incomplete Shipping Addresses

  • Customers are responsible for providing a complete and accurate shipping address at checkout.
  • Please review your shipping information carefully before submitting your order.
  • Sipsy by RI is not responsible for delays, failed deliveries, or returned packages resulting from an incorrect or incomplete address provided by the customer.
  • If a package is returned to Sipsy by RI because of an incorrect or incomplete address, the customer may be responsible for additional shipping charges before the order can be reshipped.
  • Original shipping charges associated with an incorrect customer-provided address are non-refundable.

Carrier, Weather & Other Delays

  • Shipping carriers may experience delays due to weather, service interruptions, peak shipping periods, transportation disruptions, or other circumstances outside our control.
  • Sipsy by RI is not responsible for carrier-related transit or delivery delays after an order has been transferred to the carrier.
  • Delivery estimates provided at checkout or through tracking are estimates rather than guaranteed arrival dates unless the selected carrier service expressly provides a guarantee.

International Shipping

  • International shipping may be available to select destinations.
  • International delivery times vary by destination, carrier, and customs processing.
  • Customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
  • Customers are responsible for ensuring that products ordered from Sipsy by RI may legally be imported into their destination.
  • Sipsy by RI is not responsible for delays caused by customs or local authorities.

Questions?

For questions about an order before shipment, or if there is a problem with the contents of your order after delivery, contact:

support@sipsybyri.com

Please include your order number so we can assist you promptly.

For tracking, carrier transit, or delivery-location questions, please contact the shipping carrier directly using the tracking information provided with your order.

SAYOR — Sip At Your Own Risk.