When does Source & Savor orders ship?
You can shop Sipsy 24 hours a day, 7 days a week. Our regularly scheduled shipping days are Tuesday–Thursday and Saturday.
Most orders are processed within 1–2 business days. During launches, holidays, seasonal drops or periods of high order volume, processing may take 2–3 business days.
Those are our scheduled ship days, not days we refuse to leave the house. If your order is ready and volume allows, we may ship outside of our regular schedule to get it moving sooner.
Orders are processed in the order they’re received.
How will my order ship?
Available shipping options and carriers will be shown at checkout. Once your order ships, you’ll receive tracking information using the email address provided with your order.
Orders qualifying for free shipping will be sent using Sipsy’s selected standard shipping service.
Where’s my package?
Once your order has been handed over to the shipping carrier, transit times and carrier delays are outside of Sipsy’s direct control.
Start with the tracking information provided with your order. If the carrier reports a delay or delivery issue, you may need to contact the carrier directly for additional information.
If something doesn’t look right and you need help figuring out your next step, Connect with RI.
Please double-check your shipping address before submitting your order. Once an order has entered processing, we cannot guarantee that address changes can be made.
Do you ship internationally?
Yes, Source & Savor ships internationally.
Available destinations and shipping options will appear at checkout. International customers are responsible for any applicable customs duties, taxes or import fees charged by their destination country.
International delivery times may vary due to customs processing and local carriers.
Will my order require a signature?
Some orders may require signature confirmation when additional delivery protection is appropriate. If a signature is required for your shipment, the relevant information will be included with your order or tracking details.
My order arrived damaged. What should I do?
Nobody ordered crushed tea.
If your Sipsy order arrives damaged, please email Orders@SourceAndSavor.co within 1 day of discovering the damage and include your order number, photos of the damaged item, photos of the shipping package and a brief description of what happened.
We’ll review it and work with you on an appropriate resolution.
What if I received the wrong item or there’s an error with my order?
Well…that’s on us.
Please email Orders@SourceAndSavor.co within 1 day of discovering the error with your order number, a photo of what you received and a brief description of the issue.
We’ll work to make it right.
Can I return tea, spices or other consumable products?
For food-safety reasons, opened tea, spices, seasonings and other consumable products cannot be returned.
If your order arrives damaged, defective or incorrect, contact us within the timeframe above so we can review the issue.
For eligible unopened, non-consumable merchandise, please contact us before returning anything. Items returned without prior authorization may not be accepted.
What about refunds?
Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the credit after Sipsy processes it.
Shipping charges are generally non-refundable unless the refund results from an error by Sipsy.
One last thing…
Please confirm your name, email and shipping address before checking out. A tiny typo can send your very good stuff on a completely unnecessary adventure.
Questions about an order?
SAYOR.
Sip At Your Own Risk.