Returns and Refunds

If Something Isn’t Right, Tell Us.

We put a lot of care into what leaves Source & Savor, and we want your order to arrive the way it should.

If your order arrives damaged, you receive the wrong item, something is missing, or there is a verified issue with the product or fulfillment, let us know. We’ll review what happened and make it right when appropriate.

Depending on the situation, that may mean a replacement, refund, or store credit.

Please contact us with your order number and, when applicable, clear photos of the product and packaging so we can figure out what happened.

When We’ll Make It Right

Please reach out if:

• You received the wrong item.

• An item arrived damaged or unusable.

• Something is missing from your order.

• There is another verified quality or fulfillment issue with your order.

If the mistake is ours, fixing it is ours too.

About Returns

Here’s where food gets a little different.

Because Source & Savor sells teas, spices, seasonings, pantry goods, and other consumable products, we do not accept routine returns or exchanges once an order has shipped, even when the product remains unopened.

This helps us maintain the quality, safety, and product-handling standards we want for everything we send out.

Unless we specifically ask you to return something while resolving an issue, please don’t send food products back to us.

Random jars showing back up at our door isn’t a plot twist anybody needs.

Changed Your Mind?

It happens.

Maybe you ordered the wrong thing, bought more than you needed, or reconsidered somewhere between Add to Cart and delivery day.

We understand, but once an order has shipped, we’re unable to offer a return, exchange, refund, or store credit for a change of mind.

That’s why we give you plenty of information about ingredients, sizes, flavors, and what you’re getting before you commit.

What If I Just Don’t Like It?

Taste is personal. That’s kind of the whole point around here.

We do our best to tell you what to expect from a tea, spice, seasoning, or blend before you buy it. But discovering that something simply isn’t your thing isn’t considered a product defect, so we can’t issue refunds, replacements, or store credit based solely on personal taste preference.

You found out something about your palate. We consider that part of the flavor journey.

Refunds

If a refund is approved, it will be issued to the original payment method.

Once we process the refund, your bank or card issuer may need additional time to post the funds to your account.

Original shipping and expedited shipping charges are non-refundable unless the refund results from an error on our part or we determine otherwise while resolving an order issue.

What About Non-Food Items?

If Source & Savor offers accessories, merchandise, or other non-consumable products, their return eligibility may differ from our food products.

Any different return terms will be clearly stated on the applicable product page.

Still Not Sure?

Reach out.

There’s a real person on the other side of that inbox. If something happened with your order that doesn’t fit neatly into one of the situations above, tell us what happened and we’ll take a look.

Good taste lives HERE. Good customer service should, too.